Group business model

METRO is a leading international specialist company in the and food sector. The ultimate parent company is METRO AG, which acts as the central management holding company. It performs group management functions, particularly in the areas of finance, controlling, legal and . The central management and administrative functions of METRO Cash & Carry are all anchored within METRO AG.

The group essentially consists of the 2 segments METRO Wholesale and Real. The wholesale company METRO Cash & Carry operates 759 stores across 25 countries. The delivery business (food service distribution) is also part of this segment, with companies like METRO Delivery Service and the delivery specialists Classic Fine Foods, Pro à Pro and Rungis Express. Real operates 282 hypermarkets across Germany.

Additionally, the business unit Digital, founded in 2015, consolidates the group’s digitisation initiatives, such as METRO powered by Techstars. This initiative sponsors 2 programmes that last for 3 months and are aimed at supporting start-ups developing digitisation solutions in the area of hospitality and retail.

Other service companies include METRO PROPERTIES, METRO LOGISTICS, METRO SYSTEMS, METRO ADVERTISING and METRO SOURCING. These companies provide group-wide comprehensive services in the areas of real estate, logistics, information technology, advertising and procurement to all group companies.

Overview of METRO

Overview of METRO (graphic)

Overview of METRO

METRO Cash & Carry is one of the leading international wholesale and operates 759 wholesale stores under the METRO and MAKRO brands across 25 countries in Europe and Asia. Its more than 21 million commercial customers worldwide are mainly hotels, restaurants, catering companies, independent retailers as well as service providers and authorities, to which the company offers a portfolio of products and solutions that has been tailored to their specific requirements.

In the area of food service distribution (FSD), METRO maintains a strong international presence with its METRO Delivery Service and the specialist companies Classic Fine Foods, Pro à Pro and Rungis Express. Classic Fine Foods is an Asian fine-food delivery specialist. The company delivers products to premium customers, such as 5-star hotels and upmarket restaurants in Asia and the Middle East. Pro à Pro has been augmenting this area since February 2017. The company delivers products to commercial customers across France, in particular in the fields of corporate catering, canteens and system catering. Rungis Express is an important food delivery company in Germany that mainly caters to HoReCa customers.

The group has pooled its digitisation initiatives in the Digital business unit. The initiatives include, for example, METRO Accelerator powered by Techstars. This start-up network supports international teams of entrepreneurs in the development of digital solutions for the HoReCa and retail sectors.

Real is an innovative food company in Germany, where it is a leading operator of hypermarkets with currently 282 stores. The hypermarkets are distinguished by a product range of around 80,000 individual products – many of them high-quality fresh-food products – and an attractive range of non-food products. In addition to its bricks-and-mortar retail operations, the company is also pursuing online sales. The integration of the Hitmeister online shop into real.de allowed Real to expand its online product range considerably. Since February 2017, it has been offering a very large product range.

Store network by countries and segments as of the closing date of 30/9

 

 

METRO Wholesale1

 

Real

 

METRO

 

 

2016

2017

 

2016

2017

 

2016

2017

1

The locations and countries of Classic Fine Foods and the locations of Pro à Pro and Rungis Express are not shown in the table since they relate to distribution centres and warehouses, whereas this table only covers sales locations.

2

Including 4 stores in “Others”.

Germany

 

106

104

 

285

282

 

391

386

Belgium

 

16

16

 

 

 

 

16

16

France

 

94

97

 

 

 

 

94

97

Italy

 

49

50

 

 

 

 

49

50

Netherlands

 

17

17

 

 

 

 

17

17

Austria

 

12

12

 

 

 

 

12

12

Portugal

 

10

10

 

 

 

 

10

10

Spain

 

37

37

 

 

 

 

37

37

Western Europe (excl. Germany)

 

235

239

 

 

 

 

235

239

Bulgaria

 

11

11

 

 

 

 

11

11

Kazakhstan

 

6

6

 

 

 

 

6

6

Croatia

 

9

9

 

 

 

 

9

9

Moldova

 

3

3

 

 

 

 

3

3

Poland

 

30

30

 

 

 

 

30

30

Romania

 

30

30

 

 

 

 

342

30

Russia

 

89

89

 

 

 

 

89

89

Serbia

 

10

9

 

 

 

 

10

9

Slovakia

 

6

6

 

 

 

 

6

6

Czech Republic

 

13

13

 

 

 

 

13

13

Turkey

 

32

33

 

 

 

 

32

33

Ukraine

 

32

31

 

 

 

 

32

31

Hungary

 

13

13

 

 

 

 

13

13

Eastern Europe

 

284

283

 

 

 

 

2882

283

China

 

86

90

 

 

 

 

86

90

India

 

23

24

 

 

 

 

23

24

Japan

 

9

10

 

 

 

 

9

10

Pakistan

 

9

9

 

 

 

 

9

9

Asia

 

127

133

 

 

 

 

127

133

International

 

646

655

 

 

 

 

6502

655

METRO

 

752

759

 

285

282

 

1,0412

1,041

Wholesale, METRO Wholesale
The METRO Wholesale segment comprises the METRO Cash & Carry sales line of METRO AG with more than 750 wholesale markets across 25 countries worldwide. The delivery business (food service distribution) is also part of this segment, with companies like METRO Delivery Service and the delivery specialists Classic Fine Foods, Pro à Pro and Rungis Express.
Glossary
Retail
The Real sales line of METRO AG operates in the food retail sector and, with 282 stores, it is a leading hypermarket operator in Germany.
Glossary
Compliance
All measures specifying a company’s and its employees’ behaviour in accordance with legislation, established social guidelines and values.
Glossary
Wholesale, METRO Wholesale
The METRO Wholesale segment comprises the METRO Cash & Carry sales line of METRO AG with more than 750 wholesale markets across 25 countries worldwide. The delivery business (food service distribution) is also part of this segment, with companies like METRO Delivery Service and the delivery specialists Classic Fine Foods, Pro à Pro and Rungis Express.
Glossary
HoReCa
Short for hotel, restaurant and catering businesses. The HoReCa sector is a key customer group for METRO Cash & Carry. Due to their strategic focus on HoReCa customers, France, Germany, Italy, Japan, Portugal, Spain, Turkey and Classic Fine Foods have been attributed to the HoReCa cluster since financial year 2015/16. The new HoReCa, Multispecialist and Trader clusters replace the previous reporting regions of Germany, Western Europe, Eastern Europe and Asia.
Glossary
Accelerator
Initiative that supports start-ups, for example with coaching, thus accelerating the development and implementation of their business ideas. METRO has launched the METRO Accelerator powered by Techstars to support start-ups with innovative technologies for use in the food service, hospitality, catering and retail sectors.
Glossary
Trader
The term “Trader” at METRO Cash & Carry refers to the customer group of independent resellers such as operators of small grocery stores and kiosks, street food vendors, gas stations and wholesalers.

Since financial year 2015/16, the Trader cluster comprises the METRO Cash & Carry countries Moldova, Poland, Romania and Ukraine. The HoReCa, Multispecialist and Trader clusters replace the previous reporting regions of Germany, Western Europe, Eastern Europe and Asia.
Glossary
HoReCa
Short for hotel, restaurant and catering businesses. The HoReCa sector is a key customer group for METRO Cash & Carry. Due to their strategic focus on HoReCa customers, France, Germany, Italy, Japan, Portugal, Spain, Turkey and Classic Fine Foods have been attributed to the HoReCa cluster since financial year 2015/16. The new HoReCa, Multispecialist and Trader clusters replace the previous reporting regions of Germany, Western Europe, Eastern Europe and Asia.
Glossary
Retail
The Real sales line of METRO AG operates in the food retail sector and, with 282 stores, it is a leading hypermarket operator in Germany.
Glossary