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Management system

METRO is a customer-oriented wholesaler with multichannel business operations. With the implementation of the sCore strategy, our wholesale stores will be streamlined towards sustainable growth. Furthermore, the delivery business will be substantially expanded, and the online marketplace will be further rolled out in the country portfolio. Our primary objective here is to increase the company value sustainably. This principle is also reflected in our internal management system. METRO uses the key figures described in the following for the planning, management and control of our business activities. Selected key performance indicators of our management system (sales growth, EBITDA and Return on Capital Employed) form the basis for the Management Board’s variable remuneration component.

The focus of the group’s operational management is on the value drivers that have a direct impact on the company’s medium- and long-term targets and are directly related to the sCore strategy.

The most important key performance indicators for METRO are the exchange rate-adjusted sales growth and the adjusted EBITDA. Our management system also makes use of other significant performance indicators, which are explained in the following.

Management system
Management system (organisational chart)

Key performance indicators describing the earnings position

The first of our most important key performance indicators for our operational business is the exchange rate-adjusted total sales growth, which is also viewed as a key figure adjusted for portfolio changes. The focus here is on the control function of the portfolio. The key figure reflects a change in sales adjusted for significant divestments. Significant acquisitions within the financial year are only included in the key figure in the following year. Generally speaking, the outlook is also based on a consistent portfolio.

The second of our most important key performance indicators is the EBITDA excluding earnings contributions from real estate transactions and transformation costs. The adjusted EBITDA reflects the operating efficiency of METRO in a transparent format. Irrespective of it, the development of real estate assets and the proceeds from divestments remain core components of the group’s real estate strategy. Transformation costs generally do not include regularly recurring expenses from strategic portfolio adjustments. Furthermore, transformation costs in previous years included income effects from efficiency measures tied to the focus on the wholesale business. Due to the progress achieved in the transformation, expenses from efficiency measures are no longer reported as a component of transformation costs since financial year 2021/22. Instead, they are recognised directly under adjusted EBITDA.

Other important key performance indicators of METRO are the profit or loss for the period and the earnings per share. These key performance indicators ensure that the tax and net financial result as well as impairment losses are given consideration in addition to the operational result. Thereby, they allow for a holistic assessment of METRO’s earnings position from the perspective of the shareholders.

  • For more information about these key performance indicators, see chapter 3 economic report – 3.2 asset, financial and earnings position – earnings position.

Key performance indicators describing the financial and asset position

The management of METRO’s financial and asset position aims at sustainably assuring liquidity and arranging cost-effective sources for the financing requirements of our subsidiaries.

  • For more information about the financial and asset position, see chapter 3 economic report – 3.2 asset, financial and earnings position – financial and asset position.

The key performance indicators used in this area also include the investments, which are planned, reported and audited both in aggregate for the group and separately for the segments. Investments are defined as additions to non-current assets (excluding financial instruments and deferred tax assets).

Another focal point in the area of the financial and asset position are regular analyses of the net working capital, which are carried out for the purpose of managing the operational business and capital deployment. Developments in net working capital over time result from changes in stock inventories, trade receivables and trade liabilities. Receivables from suppliers are reported within Other financial and other non-financial assets.

The net debt and free cash flow are also used as key performance indicators to manage METRO’s liquidity and capital structure. The net debt results from the balance of financial liabilities (including liabilities from leases), cash or cash equivalents and short-term financial investments. Free cash flow represents the unrestricted funds generated throughout the financial year, which are primarily available for redemption of borrowings, distribution of dividends or for M&A activities. Free cash flow is calculated from cash flow from operating activities based on continuing operations plus divestments less investments (excluding financial investments), lease payments as well as net interest paid and other borrowing costs. The free cash flow defined in this manner can be derived directly from the cash flow statement. Furthermore, a simplified cash flow definition, focusing on the main cash flow components, is used for internal control purposes. The simplified free cash flow is calculated as adjusted EBITDA less lease payments and cash investments (excluding mergers and acquisitions) +/− changes in net working capital.

Value-oriented key performance indicators

The key performance indicator Return on Capital Employed (RoCE) is still used to assess the operational business. This key figure measures the Return on Capital Employed (RoCE = EBIT/average capital employed) in a certain period under review and allows for an assessment of the performance of the group’s individual segments.

The resulting RoCE is benchmarked against the respective segment-specific cost of capital before taxes. It represents a minimum yield on the employed capital at market rates and is based on capital market models.

METRO also frequently uses value-oriented key performance indicators to assess both prospective and past investments. Accordingly, METRO uses the discounted cash flow method, the key figure economic value added (EVA) and other liquidity-oriented key performance indicators such as the amortisation period to form its investment-related decisions.

Key performance indicators for implementation of the strategy

In connection with sCore, METRO has implemented a key figure system that is used to continuously measure and review the implementation status of the key strategic elements. At the top of the key figure system are 7 main key figures, which are supplemented or operationalised at subsequent levels with other specific key figures. The key figures include the strategic customer sales share, the sales share of regularly returning customers, the share of delivery sales in total sales, the digital sales share, the own-brand sales share, the availability of goods and the Net Promoter Score of the strategic customers.

  • The specific definitions of the individual key figures are listed in the glossary of the annual report. The development of the key figures is presented in the chapter ‘Earnings position’.
Availability of goods
This is one of the key figures that METRO uses to measure and check the implementation status of the sCore strategy. The key figure indicates whether an item to be sold to the customer is physically in stock. It is calculated as the aggregate proportion of active items in METRO countries that are in stock at the end of the day relative to the total number of active items for the day (excluding ultra-fresh, tobacco and petrol). An item is considered active if it is expected to be available for sale in the stores at the given time.
Glossary
Digital sales share
This is one of the key figures that METRO uses to measure and check the implementation status of the sCore strategy. It shows the digital sales share in total sales excluding internal service companies. Digital sales include transactions where an order is placed by the customer via a digital medium without interaction with METRO and can be processed automatically.
Glossary
EBIT (Earnings Before Interest and Taxes)
Profit or loss before financial result and (income) taxes. Due to its independence from different forms of financing and tax systems, this key figure is also used for international comparison with other companies, among other things.
Glossary
EBITDA (Earnings Before Interest, Taxes, Depreciation and Amortisation)
Profit or loss before financial result, income taxes, depreciation/amortisation/impairment losses/reversals of impairment losses on property, plant and equipment, intangible assets and investment properties. This key figure serves the purpose of comparing companies with accounting systems that follow different accounting rules. The (adjusted) EBITDA indicates EBITDA excluding earnings contributions from real estate transactions and transformation costs.
Glossary
EVA (Economic Value Added)
Value-oriented key figure that depicts the absolute value contribution of a company created in a single period under consideration of a risk-adjusted interest rate. It provides information on the difference between the company profit after tax and the cost of capital on the average capital employed.
Glossary
Free cash flow
Free cash flow represents the unrestricted funds generated throughout the financial year, which are primarily available for redemption of borrowings, distribution of dividends or for M&A activities. Free cash flow is calculated from cash flow from operating activities based on continuing operations plus divestments less investments (excluding financial investments), lease payments as well as net interest paid and other borrowing costs. The free cash flow defined in this manner can be derived directly from the cash flow statement.
Glossary
Net Promoter Score (NPS)
Key figure that measures the success and customer satisfaction of a business. A standardised customer survey provides ratings from customers that can be used to determine a comparable cross-company measured value. The net promoter score (NPS) of strategic customers (HoReCa and Traders) in METRO countries is one of the main key figures that METRO uses to measure and verify the implementation status of the sCore strategy. The NPS is determined by subtracting the percentage of detractors from the percentage of supporters.
Glossary
Net debt
The net debt results from the balance of financial liabilities (including liabilities from leases), cash and cash equivalents plus financial investments. Financial investments include short-term bank deposits and liquid debt instruments that can be sold at short notice.
Glossary
Net working capital
The net working capital includes inventories, trade receivables and receivables due from suppliers included in the item other financial and non-financial assets. Trade liabilities are deducted from the total amount of these items.
Glossary
Own brands
Brand products with an attractive price/performance ratio developed by a retail company and protected by trademark law. The own brand sales share is one of the key figures that METRO uses to measure and verify the implementation status of the sCore strategy. It shows the share of own brand sales in total sales (based on the merchandise management system) excluding the segment Others.
Glossary
Return on Capital Employed (RoCE)
This key figure measures the Return on Capital Employed (RoCE = EBIT/average capital employed) in a certain period under review and allows for an assessment of the performance of the group’s individual segments.
Glossary
Sales share of regularly returning customers
This is one of the key figures that METRO uses to measure and check the implementation status of the sCore strategy. It shows the sales share of regularly returning customers out of the total strategic customers (that is, HoReCa and Traders customers) excluding the segment Others. A customer is considered to be regularly returning if they have shopped at METRO in at least 44 weeks of the last year.
Glossary
Strategic customer sales share
This is one of the key figures that METRO uses to measure and check the implementation status of the sCore strategy. It shows the sales share of strategic customers (HoReCa and Traders) in total customer sales (based on the merchandise management system) excluding the Segment Others.
Glossary
Transformation costs
Non-recurring expenses related to the focus on the wholesale business and the restructuring measures resulting from this realignment as well as with the closure of individual national subsidiaries. Such expenses are presented separately in the financial reporting as transformation costs.
Glossary
sCore strategy
METRO’s growth strategy, which is aligned to the year 2030. It highlights the group’s exclusive focus on wholesale.
Glossary

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