Sustainable human resource strategy

It is the goal of METRO to ensure that it increases its relevance to its customers continuously to produce long-term growth in sales and earnings. Among other things, we attach great importance to the continuous development of our business model and the increase in our customer orientation.

Our commitment levels, which have been steadily rising since 2011 and are well above the industry average, are proof that our workforce of more than 150,000 employees are doing their best every day to achieve the goals of the group. With our efforts in human resources, we make an important contribution to reinforcing and expanding our employees’ motivation, to encouraging teamwork and promoting entrepreneurial thinking, open-mindedness and assuming responsibility in the company. In doing so, we pursue 2 overarching ambitions:

• Creating an appealing, open-minded and inspiring work environment for our employees. We firmly believe that only satisfied employees who are supported in accordance with their commitment and abilities can offer a first-class customer experience.
• Expansion of METRO into an adaptive, learning organisation that responds quickly to market and customer needs and participates in shaping trends. We make significant investments to accomplish this.

Our underlying, holistic approach to human resources with customised initiatives and programmes spans the entire career of an employee – from recruitment through various career and life stages to retirement models. Involvement of the Management Board or the management of the various national subsidiaries and service companies often already takes place during the development phase of the personnel concept and thus ensures proper balance between adaptation to local conditions and standardisation throughout the group.