GRI Standards Content index

Universal standards

Organizational profile

GRI indicator		Link/Comment
102-1	Name of the organization	CRR: Imprint
102-2	Activities, brands, products, and services	CRR: Business model
	Activities, brands, products, and services	AR: Group business model
102-3	Location of headquarters	CRR: Imprint
102-4	Location of operations	CRR: Business model
		AR: Group business model
		AR: Affiliated companies
		AR: Store network by country and segments
102-5	Ownership and legal form	CRR: Imprint
		AR: Shareholder structure of METRO AG
		AR: Combined non-financial statement of METRO AG
102-6	Markets served	CRR: Business model
	Markets served	AR: Group business model
102-7	Scale of the organization	CRR: Key Performance Indicators – Diversity and Inclusion – Employees
		CRR: Key Performance Indicators – Company
		AR: Group business model
		AR: Asset, financial and earnings position
		AR: Capital structure
		Additional information:
		METRO sells products from renowned manufacturers as well as own brands that combine high quality with an attractive price. In Germany, for example, the entire assortment comprises around 186,000 at METRO Wholesale.
102-8	Information on employees and other workers	CRR: Key Performance Indicators – Diversity and Inclusion – Employees
		CRR: Key Performance Indicators – Diversity and Inclusion – Part-time rate
		Additional information:
		Due to different legal regulations in the individual countries in which METRO operates, it is not meaningful to indicate the proportion of fixed-term employment contracts. Since the proportion of persons who are not employees or employees bound by instructions (including employees and employees of contractual partners bound by instructions) is immaterial, it is not reported.
102-9	Supply chain	CRR: Business model
		CRR: Sustainability strategy
		Additional information:
		As a retail and wholesale company, our supply chain can be simplified as follows: Manufacturers, producers and producers of food and non-food products; transport, storage and distribution; stores; consumers. Our supply chain management approaches can be found in the sections related to our sustainability key focus areas.
102-10	Significant changes to the organization and its supply chain	AR: Sales and earnings development of the segments
		AR: Discontinued operations
		AR: Letter to the shareholders
		Additional information:
		In our purchasing processes we make sure that we are not dependent on our suppliers. Our supplier structure has not changed significantly in this respect. Accordingly, we do not report changes in supplier location, supply chain structure or supplier relationships (including selection and termination). METRO’s internal structures have also largely remained the same. The chapter Review of the Annual Report provides information on the changes.
102-11	Precautionary Principle or approach	CRR: METRO SUSTAINABLE – our ambition
		CRR: Sustainability strategy
		CRR: Our focus areas
		CRR: Commitments, positions and targets
102-12	External initiatives	CRR: Commitments, positions and targets
102-13	Membership in associations and interest groups	Additional information:
	Membership in associations and interest groups	(PDF:) Memberships in selected organisations

Strategy

GRI indicator		Link/Comment
102-14	Statement from senior decision-maker	CRR: Letter from the Management Board
		CRR: Global challenges
		CRR: METRO SUSTAINABLE – our ambition
		CRR: Sustainability strategy
		CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas
		AR: Letter to the shareholders
		AR: Goals and strategy
		AR: Macroeconomic and industry-specific conditions
		AR: Report on events after the closing date and outlook
		AR: Opportunities and risk report
102-15	Key impacts, risks, and opportunities	AR: Combined non-financial statement of METRO AG – Environmental matters
		AR: Combined non-financial statement of METRO AG – Social matters
		AR: Opportunities and risk report

Ethics and integrity

GRI indicator		Link/Comment
102-16	Values, principles, standards, and norms of behavior	CRR: METRO SUSTAINABLE – our ambition
		CRR: Our focus areas
		CRR: Commitments, positions and targets
		AR: Combined non-financial statement of METRO AG – Employee interests – Sustainable human resources (HR) strategy
		AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		AR: Corporate Governance
102-17	Mechanisms for advice and concerns about ethics	AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Corporate Governance
		Additional information:
		Report abuses

Governance

GRI indicator		Link/Comment
102-18	Governance structure	CRR: Sustainability management
		AR: The Management Board
		AR: Advice and supervision in consultation with the Management Board
		AR: Work in the committees
		AR: The Management Board
		AR: Report of the Supervisory Board
		AR: Combined non-financial statement of METRO AG
102-19	Delegating authority	CRR: Sustainability management
102-20	Executive-level responsibility for economic, environmental, and social topics	CRR: Sustainability management
		AR: The Management Board
102-21	Consulting stakeholders on economic, environmental, and social topics	CRR: Materiality analysis 2019/20
		Additional information:
		Stakeholder relations
102-22	Composition of the highest governance body and its committees	AR: Corporate Governance
		Additional information:
		Corporate Governance
102-23	Chair of the highest governance body	AR: Report of the Supervisory Board
102-24	Nominating and selecting the highest governance body	AR: Corporate Governance
		Additional information:
		Corporate Governance
102-25	Conflicts of interest	AR: Report of the Supervisory Board
102-26	Role of highest governance body in setting purpose, values, and strategy	AR: Corporate Governance
		Additional information:
		Corporate Governance
102-27	Collective knowledge of highest governance body	AR: Corporate Governance
		Additional information:
		Corporate Governance
102-28	Evaluating the highest governance body’s performance	CRR: Sustainability management
		Additional information:
		The remuneration of the Management Board and the global senior management is partly linked to the valuation of METRO’s sustainability performance in the rating of the Dow Jones Sustainability Index (DJSI). This reflects the performance of governance regarding sustainability related topics.
102-29	Identifying and managing economic, environmental, and social impacts	CRR: Materiality analysis 2019/20
		CRR: METRO SUSTAINABLE – our ambition
		CRR: Management approach
		CRR: Our focus areas
102-30	Effectiveness of risk management processes	AR: Opportunities and risk report
102-31	Review of economic, environmental, and social topics	CRR: Materiality analysis 2019/20
	Review of economic, environmental, and social topics	AR: Opportunities and risk report
102-33	Communicating critical concerns	AR: Compliance and risk management
102-34	Nature and total number of critical concerns	AR: Advice and supervision in consultation with the Management Board
102-35	Remuneration policies	AR: Remuneration report
102-36	Process for determining remuneration	AR: Remuneration report
102-37	Stakeholders’ involvement in remuneration	AR: Remuneration report

Stakeholder engagement

GRI indicator		Link/Comment
102-40	List of stakeholder groups	Additional information:
	List of stakeholder groups	Stakeholder relations
102-41	Collective bargaining agreements	CRR: Key Performance Indicators – Diversity and Inclusion – Employee representation
102-42	Identifying and selecting stakeholders	CRR: METRO SUSTAINABLE – our ambition
		Additional information:
		Stakeholder relations
		Additional information:
		The exchange takes place with stakeholders along the entire value chain and takes into account both our impact and the potential impact on us.
102-43	Approach to stakeholder engagement	CRR: Materiality analysis 2019/20
		AR: Combined non-financial statement of METRO AG – Customer satisfaction and innovation management
		Stakeholder relations
102-44	Key topics and concerns raised	CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas
		AR: Customer satisfaction and innovation management

Reporting practice

GRI indicator		Link/Comment
102-45	Entities included in the consolidated financial statements	CRR: Business model
		AR: Consolidated group
		AR: Affiliated companies
		Additional information:
		The METRO Corporate Responsibility Report 2019/20 covers the main operating units, including the sales lines and service companies as well as the holding. In addition, the respective scope is noted in the indicators.
102-46	Defining report content and topic Boundaries	CRR: Materiality analysis 2019/20
102-47	List of material topics	CRR: Materiality analysis 2019/20
102-48	Restatements of information	CRR: Key performance indicators and targets
		Additional information:
		Any new representations of information in comparison with previous reports are explained by footnotes at the appropriate points, where available.
102-49	Changes in reporting	CRR: Key performance indicators and targets
		AR: Accounting processes for consolidation purposes
		Additional information:
		Important changes to the scope of the report and the limitations of aspects, if any, are explained in the appropriate places.
102-50	Reporting period	CRR: About this report
102-51	Date of most recent report	CRR: About this report
102-52	Reporting cycle	CRR: About this report
102-53	Contact point for questions regarding the report	CRR: Imprint
102-54	Claims of reporting in accordance with the GRI Standards	CRR: About this report
102-55	GRI content index	CRR: GRI Content index
102-56	External assurance	CRR: About this report
	External assurance	CRR: Assurance about this report

Topic specific standards

Economic

Economic Performance

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		CRR: METRO SUSTAINABLE – our ambition
		CRR: Management approach
		AR: Combined non-financial statement of METRO AG – METRO SUSTAINABLE
		AR: Combined non-financial statement of METRO AG – Actively managing sustainability
103-2	The management approach and its components	CRR: Management approach
		CRR: My sustainable Restaurant
		AR: Combined non-financial statement of METRO AG – METRO SUSTAINABLE
		AR: Combined non-financial statement of METRO AG – Actively managing sustainability
		AR: Goals and strategy
103-3	Evaluation of the management approach	CRR: Management approach
		CRR: My sustainable Restaurant
		AR: Combined non-financial statement of METRO AG – METRO SUSTAINABLE
		AR: Combined non-financial statement of METRO AG – Actively managing sustainability
		AR: Goals and strategy

GRI 201: Economic Performance 2016
201-1	Direct economic value generated and distributed	CRR: Key Performance Indicators – Community Investment
		AR: Cash flow statement
		AR: Financial liabilities
		AR: Other taxes
		Reason for omission:
		For reasons of competition law, we do not report the value generated and distributed in detail separately at national, regional or store level.
201-2	Financial implications and other risks and opportunities due to climate change	AR: Description of the opportunity and risk situation
201-3	Defined benefit plan obligations and other retirement plans	AR: Balance sheet
		AR: Provisions for post-employment benefits plans and similar obligations
		Additional information:
		Due to the different pension schemes, it is not possible to separate contributions from employers and employees.

Market Presence

GRI indicator		Link/Comment
GRI 202: Market Presence 2016
202-1	Ratios of standard entry level wage by gender compared to local minimum wage	Additional information:
		From May to July 2020, a survey on fair working conditions and social partnerships was conducted with all METRO companies. Afterwards, limited audit procedures were conducted at 5 selected METRO companies. The aim was to assess the current status of implementation of the principles of fair working conditions and social partnership (FWC&SP) in key METRO units and to make recommendations for improving the FWC&SP process. This survey shows that in more than 90% of METRO entities the wages which are paid comply or exceed with the local legal minimum. We do not currently record the ratio of standard entry level wages by gender.
202-2	Proportion of senior management hired from the local community	Additional information:
		Almost 60% of our board members in the METRO Wholesale countries are hired from the respective country of operation. Our target corridor lies between 60% to 75% locally hired board members.

Procurement Practices

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas – Organic and Responsible Products
		CRR: Our focus areas – Raw Material Sourcing
		CRR: Our focus areas – Conscious Proteins
103-2	The management approach and its components	CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas – Organic and Responsible Products
		CRR: Our focus areas – Raw Material Sourcing
		CRR: Our focus areas – Conscious Proteins
103-3	Evaluation of the management approach	Additional information:
		Local suppliers are no material topic in itself but are associated with the following material topic – mainly “organic and responsible products” but also “raw material sourcing” and “conscious proteins”. Therefore please read more in the following links.
		CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas – Organic and Responsible Products
		CRR: Our focus areas – Raw Material Sourcing
		CRR: Our focus areas – Conscious Proteins

GRI 204: Procurement Practices 2016
204-1	Proportion of spending on local suppliers	CRR: Our focus areas – Organic and Responsible Products
		Reasons for omission:
		We do not report this indicator as the targeted data quality is not reached yet, we work on improving the corresponding data collection. Our definition for “regional/local suppliers/products” is as follows: A product is defined as “regional/local” if the METRO/makro country has its country specification on the criteria of “proximity” AND fulfills two further criteria of the ones stated below. 1. Proximity (main and/or value giving production OR ingredient 100% from a defined region OR x km around store) AND 2. Additionally two criteria out of: a. Transparency and traceability of product b. Producer is a small holder producer c. Producer supports local/regional infrastructure and economy d. Product is produced in traditional way or based on traditional recipe e. Product is a re-discovery of old varieties f. Product must create association to region for customer Also geographically indicated products must be analysed on the basis of this definition, as they are not necessarily regional.

Anti-corruption

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		CRR: Materiality analysis 2019/20
		CRR: UN GC – Anti-corruption measures
		Additional information:
		Corporate Governance
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		CRR: UN GC – Anti-corruption measures
		Additional information:
		Corporate Governance
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		CRR: UN GC – Anti-corruption measures
		Additional information:
		Corporate Governance

GRI 205: Anti-corruption 2016
205-1	Operations assessed for risks related to corruption	AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		CRR: UN GC – Anti-corruption measures
		Additional information:
		Corporate Governance
		Additional information:
		All operating companies and service companies of METRO (except companies with minority shareholdings) are reviewed for compliance risks such as corruption. Continuously, METRO holds workshops in order to assess compliance risks. Within the framework of the workshops, several compliance risks including corruption are checked for their damage potential and their probability of occurrence in the respective company. Various risk scenarios were developed for the workshop, for example on active or passive corruption towards different stakeholders such as suppliers or civil servants. The results of the risk assessments in the companies are reviewed and consolidated at Group level as part of corporate risk management.
		METRO’s business activities are subject to a large number of legal norms and voluntary commitments. The legal requirements have become more comprehensive and complex, so have the expectations customers and the public have of the company’s compliance. In order to meet these requirements, METRO has introduced and continuously expanded a Group-wide compliance management system. The aim of this system is to systematically and permanently prevent violations of the law within the company as well as to detect and sanction them to prevent them from happening again in the future. One focus of our compliance management system lies on the prevention of corruption. Corruption risks can arise when dealing with authorities and civil servants and can also occur in business relationships with suppliers and other business partners.
		On the basis of the risks identified, the necessary organizational structures are set up as part of the compliance management system. In order to manage compliance risks, METRO AG has issued Group-wide guidelines, such as an anti-corruption guideline or a guideline on dealing with external advisors. These guidelines lay down rules for dealing with authorities and civil servants on the one hand and business partners on the other. The anti-corruption guideline also provides guidance on a due diligence of business partners before entering into and during a business relationship.
205-2	Communication and training about anti-corruption policies and procedures	AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		AR: Compliance and risk management
		CRR: UN GC – Anti-corruption measures
		Additional information:
		METRO has established procedures for compliance training that apply to all operating companies and service companies (except for companies with minority shareholdings) and promote compliance and the prevention of corruption. The training processes apply throughout the Group and affect employees as well as members of the management bodies. The target groups of the anti-corruption trainings and procedures are defined according to their significance in terms of content and organization and follows a risk-based approach, which is based, among other things, on the risk profile of the function or position in the company. Executives are as much a part of this approach as employees.
		In fiscal year 2019/20, new employees were informed about anti-corruption guidelines and procedures. In addition, anti-corruption guidelines are provided via internal communication channels such as the intranet or the social network. Relevant business partners must go through a Compliance Due Diligence (CDDS) before concluding a contract with METRO for the first time. A new check is carried out at regular intervals.
		Reason for omission:
		For technical reasons, the presentation of data required by GRI is currently not possible.

Anti-competitive Behavior

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		CRR: Materiality analysis 2019/20
		CRR: UN GC – Anti-corruption measures
		Additional information:
		Corporate Governance
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		CRR: UN GC – Anti-corruption measures
		Additional information:
		Corporate Governance
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		CRR: UN GC – Anti-corruption measures
		Additional information:
		Corporate Governance

GRI 206: Anti-competitive Behavior 2016
206-1	Legal actions for anti-competitive behavior, anti-trust, and monopoly practices	AR: Remaining legal issues
		Additional information:
		Information on legal disputes, investigations and other legal issues as well as on the associated potential risks and effects for METRO can be found in section 49 “Remaining legal issues” in the notes to the consolidated financial statements of METRO AG as of 30 September 2020. Only legal matters of material importance for the net assets, financial position and results of operations of the Group or METRO AG are reported. The principle of materiality of management reporting is derived from § 315 HGB in conjunction with DRS 20 for the consolidated financial statements of METRO AG and from § 289 HGB in conjunction with DRS 20 for the individual financial statements of METRO AG.

Environmental

Materials

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas – Packaging and Plastic
		CRR: Commitments, positions and targets – Packaging and Plastic
		CRR: UN GC – Environmental protection
103-2	The management approach and its components	CRR: Management approach
		CRR: Our focus areas – Packaging and Plastic
		CRR: Commitments, positions and targets – Packaging and Plastic
		CRR: UN GC – Environmental protection
103-3	Evaluation of the management approach	CRR: Management approach
		CRR: Our focus areas – Packaging and Plastic
		CRR: Commitments, positions and targets – Packaging and Plastic
		CRR: UN GC – Environmental protection

GRI 301: Materials 2016
301-2	Recycled input materials used	CRR: Key Performance Indicators – Climate Action – Amount of waste and recycling rate
		Additional information:
		Key Performance Indicators – Packaging and Plastic

Energy

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	AR: Combined non-financial statement of METRO AG – Environmental matters
		CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas – Climate Action
		CRR: Commitments, positions and targets – Climate Action
		CRR: UN GC – Environmental protection
103-2	The management approach and its components	CRR: Management approach
		CRR: Our focus areas – Climate Action
		CRR: Commitments, positions and targets – Climate Action
		CRR: UN GC – Environmental protection
103-3	Evaluation of the management approach	CRR: Management approach
		CRR: Our focus areas – Climate Action
		CRR: Commitments, positions and targets – Climate Action
		CRR: UN GC – Environmental protection

GRI 302: Energy 2016
302-1	Energy consumption within the organization	CRR: Key Performance Indicators – Climate Action – Total energy consumption
		Additional information:
		We do not sell significant quantities of energy to third parties. The consumption of the individual energy sources is converted into MWh using standard factors.
302-2	Energy consumption outside of the organization	Additional information:
	Energy consumption outside of the organization	As part of our Impact Assessment, we have made a first assessment of energy consumption and GHG emissions in the supply chain. However, we are not yet reporting on this.
302-3	Energy intensity	CRR: Key Performance Indicators – Climate Action – Energy consumption KPIs
		Additional information:
		The reported energy intensity figure includes only the energy consumption within the organization.
302-4	Reduction of energy consumption	CRR: Key Performance Indicators – Climate Action – Trends in the emission sources included in the climate protection target
	Reduction of energy consumption	CRR: Key Performance Indicators – Climate Action – Energy consumption KPIs

Water and Effluents

GRI indicator		Link/Comment
GRI 303: Water and Effluents 2018
303-1	Interactions with water as a shared resource	CRR: Key Performance Indicators – Water withdrawal and wastewater generated

Emissions

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	AR: Combined non-financial statement of METRO AG – Environmental matters
		CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas – Climate Action
		CRR: Commitments, positions and targets – Climate Action
		CRR: UN GC – Environmental protection
103-2	The management approach and its components	CRR: Management approach
		CRR: Our focus areas – Climate Action
		CRR: Commitments, positions and targets – Climate Action
		CRR: UN GC – Environmental protection
103-3	Evaluation of the management approach	CRR: Management approach
		CRR: Our focus areas – Climate Action
		CRR: Commitments, positions and targets – Climate Action
		CRR: UN GC – Environmental protection

GRI 305: Emissions 2016
305-1	Direct (Scope 1) GHG emissions	CRR: Key Performance Indicators – Climate Action – Greenhouse gas emissions in t CO₂
		Additional information:
		The indicators for greenhouse gases are reported in CO₂ equivalents and include all Kyoto gases. Biogenic Scope-1 emissions are not significant for us and are therefore not reported separately.
305-2	Energy indirect (Scope 2) GHG emissions	CRR: Key Performance Indicators – Climate Action – Greenhouse gas emissions in t CO₂
		Additional information:
		The indicators for greenhouse gases are reported in CO₂ equivalents and include all Kyoto gases. Biogenic Scope-1 emissions are not significant for us and are therefore not reported separately.
305-3	Other indirect (Scope 3) GHG emissions	CRR: Key Performance Indicators – Climate Action – Greenhouse gas emissions in t CO₂
		Additional information:
		The indicators for greenhouse gases are reported in CO₂ equivalents and include all Kyoto gases. Biogenic Scope-1 emissions are not significant for us and are therefore not reported separately.
305-4	GHG emissions intensity	CRR: Key Performance Indicators – Climate Action – Greenhouse gas emissions in kg CO₂ (CO₂ equivalents) per m² selling and delivery space
305-5	Reduction of GHG emissions	CRR: Key Performance Indicators – Climate Action
	Reduction of GHG emissions	CRR: Key Performance Indicators – Climate Action – Trends in the emission sources included in the climate protection target

Waste

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	AR: Combined non-financial statement of METRO AG – Environmental matters
		CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas – Food Waste
		CRR: Commitments, positions and targets – Food Waste
		CRR: UN GC – Environmental protection
103-2	The management approach and its components	CRR: Management approach
		CRR: Our focus areas – Food Waste
		CRR: Commitments, positions and targets – Food Waste
		CRR: UN GC – Environmental protection
103-3	Evaluation of the management approach	CRR: Management approach
		CRR: Our focus areas – Food Waste
		CRR: Commitments, positions and targets – Food Waste
		CRR: UN GC – Environmental protection

GRI 306: Waste 2020
306-1	Waste generation and significant waste-related impacts	CRR: Our focus areas – Food Waste
306-2	Management of significant waste-related impacts	CRR: Key Performance Indicators – Amount of waste and recycling rate
		Additional information:
		The determination of the waste disposal method is based on the information provided by the waste disposal service providers we use.
		Key Performance Indicators – Food Waste

Environmental Compliance

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	AR: Combined non-financial statement of METRO AG – Environmental matters
		CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas – Climate Action
		CRR: Commitments, positions and targets – Climate Action
		CRR: UN GC – Environmental protection
103-2	The management approach and its components	AR: Opportunities and risk report
103-3	Evaluation of the management approach	AR: Opportunities and risk report

GRI 307: Environmental Compliance 2016
307-1	Non-compliance with environmental laws and regulations	AR: Opportunities and risk report

Supplier Environmental Assessment

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	AR: Combined non-financial statement of METRO AG – Environmental matters
		CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas – Climate Action
		CRR: Our focus areas – Organic and Responsible Products
		CRR: Our focus areas – Conscious Proteins
		CRR: Our focus areas – Raw Material Sourcing
		CRR: Commitments, positions and targets – Climate Action
		CRR: Commitments, positions and targets – Organic and Responsible Products
		CRR: Commitments, positions and targets – Conscious Proteins
		CRR: Commitments, positions and targets – Raw Material Sourcing
		CRR: UN GC – Environmental protection
103-2	The management approach and its components	CRR: Our focus areas – Climate Action
		CRR: Our focus areas – Organic and Responsible Products
		CRR: Our focus areas – Conscious Proteins
		CRR: Our focus areas – Raw Material Sourcing
		CRR: Commitments, positions and targets – Climate Action
		CRR: Commitments, positions and targets – Organic and Responsible Products
		CRR: Commitments, positions and targets – Conscious Proteins
		CRR: Commitments, positions and targets – Raw Material Sourcing
103-3	Evaluation of the management approach	CRR: Our focus areas – Climate Action
		CRR: Our focus areas – Organic and Responsible Products
		CRR: Our focus areas – Conscious Proteins
		CRR: Our focus areas – Raw Material Sourcing
		CRR: Commitments, positions and targets – Climate Action
		CRR: Commitments, positions and targets – Organic and Responsible Products
		CRR: Commitments, positions and targets – Conscious Proteins
		CRR: Commitments, positions and targets – Raw Material Sourcing

GRI 308: Supplier Environmental Assessment 2016
308-1	New suppliers that were screened using environmental criteria	CRR: Commitments, positions and targets – Climate Action
		CRR: Commitments, positions and targets – Organic and Responsible Products
		CRR: Commitments, positions and targets – Conscious Proteins
		CRR: Commitments, positions and targets – Raw Material Sourcing
		CRR: UN GC – Environmental protection
308-2	Negative environmental impacts in the supply chain and actions taken	CRR: Commitments, positions and targets – Climate Action
		CRR: Commitments, positions and targets – Organic and Responsible Products
		CRR: Commitments, positions and targets – Conscious Proteins
		CRR: Commitments, positions and targets – Raw Material Sourcing
		CRR: UN GC – Environmental protection

Social

Employment

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
	Explanation of the material topic and its Boundary	AR: Combined non-financial statement of METRO AG – Employee interests
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Employee interests
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Employee interests

GRI 401: Employment 2016
401-1	New employee hires and employee turnover	CRR: Key Performance Indicators – Diversity and Inclusion – New employees by gender
		CRR: Key Performance Indicators – Diversity and Inclusion – New employees by age
		CRR: Key Performance Indicators – Diversity and Inclusion – Employee turnover by gender
		CRR: Key Performance Indicators – Diversity and Inclusion – Employee turnover by age

Labor/Management Relations

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
	Explanation of the material topic and its Boundary	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership

GRI 402: Labor/Management Relations 2016
402-1	Minimum notice periods regarding operational changes	Additional information:
	Minimum notice periods regarding operational changes	The rules on minimum notice periods vary from country to country.

Occupational Health and Safety

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		AR: Combined non-financial statement of METRO AG – Employee interests – Occupational safety and health management
		AR: Combined non-financial statement of METRO AG – Employee interests – Occupational safety
		AR: Combined non-financial statement of METRO AG – Employee interests – KPIs for occupational safety and health
		AR: Combined non-financial statement of METRO AG – Employee interests – Occupational safety in times of Covid-19
		CRR: UN GC – Human rights and labour standards
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Employee interests – Occupational safety and health management
		AR: Combined non-financial statement of METRO AG – Employee interests – Occupational safety
		AR: Combined non-financial statement of METRO AG – Employee interests – KPIs for occupational safety and health
		AR: Combined non-financial statement of METRO AG – Employee interests – Occupational safety in times of Covid-19
		CRR: UN GC – Human rights and labour standards
		Additional information:
		We report on 24 countries (5 regions). The 5 regions are divided as follows: 1. Germany 2. West Europe (Austria, Belgium, France, Italy, Netherlands, Portugal, Spain) 3. East Europe (Bulgaria, Croatia, Czech Rep, Hungary, Kazakhstan, Moldova, Poland, Romania, Serbia, Slovakia, Turkey, Ukraine) 4. Russia 5. Asia (India, Japan, Pakistan) We do not collect information based on the gender of employees. We do not calculate absentee rate as this issue is not related to Safety, but HR.
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Employee interests – Occupational safety and health management
		AR: Combined non-financial statement of METRO AG – Employee interests – Occupational safety
		AR: Combined non-financial statement of METRO AG – Employee interests – KPIs for occupational safety and health
		AR: Combined non-financial statement of METRO AG – Employee interests – Occupational safety in times of Covid-19
		CRR: UN GC – Human rights and labour standards

GRI 403: Occupational Health and Safety 2016
403-1	Occupational health and safety management system	Additional information:
	Occupational health and safety management system	16 countries report that a joint management–worker health and safety committee has been established at the entity or store level. Joint management – worker OHS committees are made up in equal numbers of workers’ representatives (elected) and management representatives or in accordance with local legislations
403-2	Hazard identification, risk assessment, and incident investigation	CRR: Key Performance Indicators – Human Rights – Lost-time injury frequency rate (LTIFR) per million hours worked
403-3	Occupational health services	Additional information:
	Occupational health services	We have no such works with a high incidence or high risk of specific diseases.
403-4	Worker participation, consultation, and communication on occupational health and safety	Additional information:
		8 countries have formal agreements with trade unions, 4 countries have no trade union at all. All others do not have formal agreements with trade unions. In all countries where there are trade unions, the cooperation between the employer and the trade unions, and the responsibilities of both parties, are described in local legislation. OHS topics are covered by this agreements by 100%.

Training and Education

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
	Explanation of the material topic and its Boundary	AR: Combined non-financial statement of METRO AG – Employee interests – Training and development
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Employee interests – Training and development
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Employee interests – Training and development

GRI 404: Training and Education 2016
404-1	Average hours of training per year per employee	CRR: Key Performance Indicators – Diversity and Inclusion – Continuing professional development
		Reason for omission:
		The breakdown by gender and employee groups is not a relevant factor for us and is therefore not published.
404-2	Programs for upgrading employee skills and transition assistance programs	AR: Combined non-financial statement of METRO AG – Employee interests – Training and development
		AR: Combined non-financial statement of METRO AG – Employee interests – Employee development and retention
		AR: Combined non-financial statement of METRO AG – Employee interests – Talent Management & Succession Planning

Diversity and Equal Opportunity

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas – Diversity and Inclusion
		CRR: Commitments, positions and targets – Diversity and Inclusion
		CRR: UN GC – Human rights and labour standards
		AR: Combined non-financial statement of METRO AG – Employee interests – Diversity and Inclusion
		AR: Combined non-financial statement of METRO AG – Employee interests – Equal opportunities at work
103-2	The management approach and its components	CRR: Management approach
		CRR: Our focus areas – Diversity and Inclusion
		CRR: Commitments, positions and targets – Diversity and Inclusion
		CRR: UN GC – Human rights and labour standards
103-3	Evaluation of the management approach	CRR: Management approach
		CRR: Our focus areas – Diversity and Inclusion
		CRR: Commitments, positions and targets – Diversity and Inclusion
		CRR: UN GC – Human rights and labour standards

GRI 405: Diversity and Equal Opportunity 2016
405-1	Diversity of governance bodies and employees	CRR: Key Performance Indicators – Diversity and Inclusion – Gender breakdown in managerial positions
		CRR: Key Performance Indicators – Diversity and Inclusion – Gender breakdown in managerial positions top management
		CRR: Key Performance Indicators – Diversity and Inclusion – Gender breakdown in managerial positions junior management
		CRR: Key Performance Indicators – Diversity and Inclusion – Gender breakdown in managerial positions of revenue generating units
		CRR: Key Performance Indicators – Diversity and Inclusion – Managers by age
		CRR: Key Performance Indicators – Diversity and Inclusion – Number of nationalities among managers
		CRR: Key Performance Indicators – Diversity and Inclusion – Employees
		CRR: Key Performance Indicators – Diversity and Inclusion – Employees by age group
		CRR: Key Performance Indicators – Diversity and Inclusion – Employees with a recognised severe disability or equivalent status
		CRR: Key Performance Indicators – Diversity and Inclusion – Employees by age group
		CRR: Key Performance Indicators – Diversity and Inclusion – Number of nationalities

Freedom of Association and Collective Bargaining

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards

GRI 407: Freedom of Association and Collective Bargaining 2016
407-1	Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: UN GC – Human rights and labour standards
		Additional information:
		Human rights
		Raw material sourcing

Child Labor

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards

GRI 408: Child Labor 2016
408-1	Operations and suppliers at significant risk for incidents of child labor	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: UN GC – Human rights and labour standards
		Additional information:
		Human rights
		Raw material sourcing

Forced or Compulsory Labor

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards

GRI 409: Forced or Compulsory Labor 2016
409-1	Operations and suppliers at significant risk for incidents of forced or compulsory labor	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: UN GC – Human rights and labour standards
		Additional information:
		Human rights
		Raw material sourcing

Security Practices

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights

GRI 410: Security Practices 2016
410-1	Security personnel trained in human rights policies or procedures	Reasons for omission:
		Security personnel working on behalf of METRO are in the scope of METRO’s principles on Fair Working Conditions & Social Partnership hence considered as third-party organisations as per GRI-410. We cannot report on percentage of trained personnel as this data is not collected.

Rights of Indigenous Peoples

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights

GRI 411: Rights of Indigenous Peoples 2016
411-1	Incidents of violations involving rights of indigenous peoples	Additional information:
		Complying with the rights of indigenous people is generally covered by METRO’s Human Rights Policy as this document refers to all Human Rights as articulated in the Universal Declaration of Human Rights and the Declaration on Fundamental Principles and Rights at Work by the International Labour Organization (ILO). There has been no identified incident of violations involving the rights of indigenous peoples during the reporting period.

Human Rights Assessment

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards
		Additional information:
		Global principles on fair working conditions
		amfori BSCI Code of Conduct
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards
		Additional information:
		Global principles on fair working conditions
		amfori BSCI Code of Conduct

GRI 412: Human Rights Assessment 2016
412-1	Operations that have been subject to human rights reviews or impact assessments	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: UN GC – Human rights and labour standards
412-2	Employee training on human rights policies or procedures	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: UN GC – Human rights and labour standards
412-3	Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: UN GC – Human rights and labour standards

Local Communities

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards
		Additional information:
		Global principles on fair working conditions
		amfori BSCI Code of Conduct
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Employee interests – Fair working conditions and social partnership
		AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards
		Additional information:
		Global principles on fair working conditions
		amfori BSCI Code of Conduct

GRI 413: Local Communities 2016
413-1	Operations with local community engagement, impact assessments, and development programs	Additonal information:
		METRO is signatory of the Accord on Fire and Building Safety in Bangladesh which engages with workers from Ready Made Garment sector in Bangladesh as a multi-stakeholder initiative

Supplier Social Assessment

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: Management approach
		CRR: Our focus areas – Human Rights
		CRR: Commitments, positions and targets – Human Rights
		CRR: UN GC – Human rights and labour standards

GRI 414: Supplier Social Assessment 2016
414-1	New suppliers that were screened using social criteria	AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: UN GC – Human rights and labour standards
		Additonal information:
		Social criteria form a general contractual element (paragraph on social standards) in all own brand and brand contracts as well as through our Code of Conduct. Active screening for suppliers of own brand non-food products happens automatically during the on-boarding into our social standard process as compliance with social criteria is a prerequisite for becoming a new supplier but new suppliers are not tagged as “new“ in our system. For own brand food-suppliers the process described before has been set-up recently.
414-2	Negative social impacts in the supply chain and actions taken	AR: Combined non-financial statement of METRO AG – Social matters – Respect for human rights
		AR: Combined non-financial statement of METRO AG – Social matters – Global labour and social standards in the supply chain and supplier development
		CRR: UN GC – Human rights and labour standards

Customer Health and Safety

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
		CRR: Management approach
		CRR: Our focus areas – Organic and Responsible Products
		CRR: Commitments, positions and targets – Organic and Responsible Products
		AR: Opportunities and risk report
103-2	The management approach and its components	CRR: Management approach
		CRR: Our focus areas – Organic and Responsible Products
		CRR: Commitments, positions and targets – Organic and Responsible Products
		AR: Opportunities and risk report
103-3	Evaluation of the management approach	CRR: Management approach
		CRR: Our focus areas – Organic and Responsible Products
		CRR: Commitments, positions and targets – Organic and Responsible Products
		AR: Opportunities and risk report

GRI 416: Customer Health and Safety 2016
416-1	Assessment of the health and safety impacts of product and service categories	CRR: Key Performance Indicators – Reformulated products
		AR: Opportunities and risk report

Customer Privacy

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
103-2	The management approach and its components	AR: Combined non-financial statement of METRO AG – Protection of personal data
103-3	Evaluation of the management approach	AR: Combined non-financial statement of METRO AG – Protection of personal data

GRI 418: Customer Privacy 2016
418-1	Substantiated complaints concerning breaches of customer privacy and losses of customer data	AR: Combined non-financial statement of METRO AG – Protection of personal data
		Reason for omission:
		The topic of protection of personal data is material for METRO, nevertheless we do not report openly on substantiated complaints concerning breaches of customer privacy and losses of customer data due to reasons of compliance with the obligation of secrecy.

Socioeconomic Compliance

GRI indicator		Link/Comment
GRI 103: Management approach 2016
103-1	Explanation of the material topic and its Boundary	CRR: Materiality analysis 2019/20
103-2	The management approach and its components	CRR: UN GC – Anti-corruption measures
		AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		AR: Opportunities and risk report
		Additional information:
		Corporate Governance
103-3	Evaluation of the management approach	CRR: UN GC – Anti-corruption measures
		AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		AR: Opportunities and risk report
		Additional information:
		Corporate Governance

GRI 419: Socioeconomic Compliance 2016
419-1	Non-compliance with laws and regulations in the social and economic area	CRR: UN GC – Anti-corruption measures
		AR: Combined non-financial statement of METRO AG – Combating corruption and bribery
		AR: Opportunities and risk report
		Additional information:
		Corporate Governance
		Reasons for omission:
		The topic of compliance is material for METRO, nevertheless we do not report openly on non-compliance with laws and regulations in the social and economic area unless we have to due to legal obligations.