The year in review

Selected events in financial year 2018/19

Q1 2018/19

Own Business Day

9/10/2018 – For the 3rd time, METRO honours the commitment of small and medium-sized entrepreneurs at Own Business Day. METRO encourages own business owners to place their offers online free of charge on a platform and thus become part of a major marketing campaign.

DISH – digital service connects restaurateurs

16/10/2018 – As part of the METRO digital offensive, interested restaurateurs can receive a free website. The new DISH online platform offers hospitality operators additional tools for more efficient management of their businesses. They include a free internet presence, a free online reservation tool and other digital solutions from third-party providers.

Sustainability: Global commitments to the New Plastics Economy

29/10/2018 – METRO signs the Ellen MacArthur Foundation’s global commitment to the New Plastics Economy. Among other things, 100% of plastic packaging is supposed to be reusable, recyclable or compostable by 2025.

Award for F-Gas Exit Programme

22/11/2018 – METRO is honoured at the ATMOsphere Europe conference for the F-Gas Exit Programme as the industry’s best food retailer. The programme is part of METRO’s commitment to reduce CO2 emissions group-wide by 50% by 2030.

E-Commerce platform for Trader customers

27/11/2018 – In addition to the digital ordering platform M-Shop for customers, METRO launches a tailor-made online shop for customers in Romania. METRO-NOM cooperates with IT service provider Spryker to set up the e-commerce platform.

METRO and Target announce international start-up programme

3/12/2018 – With the ‘METRO Target Retail certified by Techstars’, international start-ups are given the opportunity to be supported by mentors in their efforts to set up a company with access to global and retail markets. For the first time, METRO cooperates with Target, a leading retail chain in the USA.

Hospitality industry sector
Summary term for hotels, restaurants and catering companies, often referred to as HoReCa industry sector.
Glossary
Traders
The term ‘Traders’ at METRO Wholesale refers to the customer group of independent resellers such as operators of small grocery stores and kiosks, street food vendors, gas stations and wholesalers.
Glossary
Accelerator
Initiative that supports start-ups, for example with coaching, thus accelerating the development and implementation of their business ideas. METRO has launched the METRO Accelerator powered by Techstars to support start-ups with innovative technologies for use in the food service, hospitality, catering and retail sectors.
Glossary
Wholesale, METRO Wholesale
The METRO Wholesale segment comprises the METRO Wholesale sales line of METRO AG with 678 wholesale stores across 34 countries worldwide. This also includes the delivery business (Food Service Distribution) with the METRO delivery service and companies like the delivery specialists Classic Fine Foods, Pro à Pro and Rungis Express.
Glossary
Previous year
Period of 12 months, usually cited as reference for statements in an annual report.
Glossary
Rating
In the financial sector, ratings represent the systematic, qualitative measurement of creditworthiness. Ratings are expressed in various grades of creditworthiness. Renowned agencies that issue ratings are Standard & Poor’s, Moody’s and Fitch.
Glossary
Own brands
Trademark-protected brand-name products developed by a retail company with an attractive best price/performance ratio.
Glossary
Franchising
Also licence sales or franchising system. Contractually regulated form of organisation: the franchisor grants independent franchisees the right to offer certain goods or services using a franchisor’s name or trademark.
Glossary
Wholesale, METRO Wholesale
The METRO Wholesale segment comprises the METRO Wholesale sales line of METRO AG with 678 wholesale stores across 34 countries worldwide. This also includes the delivery business (Food Service Distribution) with the METRO delivery service and companies like the delivery specialists Classic Fine Foods, Pro à Pro and Rungis Express.
Glossary
Net Promoter Score (NPS)
Key figure that is used to provide information regarding the performance and customer satisfaction of a company. A standardised customer survey provides rating and feedback from customers that can be used to calculate a comparable cross-company measured value.
Glossary
HoReCa
Short for hotel, restaurant and catering businesses. The HoReCa segment is an important customer group for METRO Wholesale.
Glossary
Traders
The term ‘Traders’ at METRO Wholesale refers to the customer group of independent resellers such as operators of small grocery stores and kiosks, street food vendors, gas stations and wholesalers.
Glossary