Continued development of employees
Our in-house corporate academy House of Learning has been awarded the internationally renowned CLIP certification from the European Foundation for Management Development (EFMD) for the learning and development programmes offered by METRO. The foundation was particularly impressed with the consistent employee development and proximity to the business. The House of Learning division offers customised personnel development measures, learning solutions and services that target the corporate strategy of METRO as well as the special features of the wholesale business.
House of Learning focuses on learning and development programmes about customer orientation, leadership, transformation, sales, field service, supply, purchasing, finance and human resources. The focus is on employees and managers of METRO AG as well as the national subsidiaries.
|
E-Learning modules, webinars and online courses |
Seminars, |
Total |
|---|---|---|---|
Number |
285,518 |
9,913 |
295,431 |
Participants |
286,964 |
134,278 |
421,242 |
Participant hours |
171,483 |
862,420 |
1,033,903 |
|
E-Learning modules, webinars and online courses |
Seminars, |
Total |
|---|---|---|---|
Number |
1,774 |
242 |
2,016 |
Participants |
1,891 |
886 |
2,777 |
Participant hours |
1,055 |
11,590 |
12,645 |
In financial year 2018/19, we enhanced our learning opportunities. Moreover, we designed and launched internal master programmes for the first time in order to prepare high-potential employees in the company for the challenges of future management tasks in the wholesale business and to ensure long-term succession planning. One example of programme is the ‘Master in Store Operations’ course. It was launched in June 2019 after a balanced nomination process by the employees, the management of the respective country and a committee in the corporate headquarters with store managers from 15 different METRO countries. This intensive, multi-month study course will run until February 2020 and will be supported by numerous sponsors from the Management Board and Operating Board. Comparable academic concepts with master programmes are currently being developed in other areas as well (for example, Purchasing and HR).
Employee engagement
Our global employee survey METRO ‘Voice it!’ is an important tool used to determine the engagement of the workforce and their loyalty to the company. We conduct it in the national subsidiaries and service companies and at METRO AG. Since 2019, the employee survey takes place quarterly and will therefore reflect the mood in the company at fairly short intervals. Another objective of the new concept is to promote constant communication within the teams and thus contribute to continuous improvement of the work environment. Under the motto ‘Our start for a continuous dialogue’, more than 80,000 employees were invited to participate in the survey in May and August 2019. 81% of employees at the surveyed business units took part in the survey in May. In August, 74% of employees took part in the survey despite the summer holiday season.
The level of engagement, which indicates the level of solidarity, loyalty to the company and willingness to perform, increased from 72% in May to 74% in August in financial year 2018/19. This is still well above the Global Retail Benchmark of the consulting firm Kincentric (65%).
Development of the engagement score
in %
