Human Rights

Lost-time injury frequency rate (LTIFR)
per million hours worked Good Health and Well-BeingDecent Work and Economic Growth

Germany

1 This figure has not been subjected to the limited assurance business review in accordance with ISAE 3000 by KPMG AG Wirtschaftsprüfungsgesellschaft. In addition, the figure excludes the national subsidiary Japan.

2 The national subsidiary Japan is not included in the calculation of this key indicator

Definition: The LTIFR captures the number of incidents with at least 1 missed day of work (not including the day of the incident) per 1 million hours worked. Fatalities and cases of permanent sick leave or disability are likewise included, whereas accidents while commuting are not.

Explanation: In 2020, we began transforming our operational safety system “Occupational health and safety management systems” based on the principles of ISO 45001. During the financial year 2020/21 we have set up a group-wide Operational Safety Management System (OSMS) for METRO. To support the OSMS Guideline, an OSMS manual has been released in April 2021. The OSMS manual assists in developing and implementing an effective OSMS. It provides practical tools on the processes and procedures involved in OSMS development, implementation and maturation, and provides information on how the OSMS can be used to enhance the safety, efficiency and effectiveness of the entity when securing Occupational Health and Safety. Moreover, we are continuing to work on a transparent group-wide reporting system, we are further developing our incident management tool to fit the needs of the METRO entities and our Occupational Health and Safety standards (language setup, additional forms, etc.).

Producers in risk countries No PovertyDecent Work and Economic Growth

Risky Non-Food Producers

Risky Non-Food Producers¹ (number)

1 This includes producers of commercial goods (non-food own brands and own imports) who carry out the last decisive and value-giving production step. Risky producers for Non-Food are considered to the following criteria (and/or):
I. Inherent risk - Producers located in a risk country according to amfori BSCI
II. Fact based risk - Critical incidents (site or worker level) (negative press, history of bad audit results, local union reports, NGO reports)

Risky Food/Near-Food Producers

Risky Food/Near-Food Producers¹ (number)

1 Risky producers for Near-Food are considered to the following criteria (and/or):
I. Inherent risk - Producers located in a risk country according to amfori BSCI
II. Fact based risk - Critical incidents (site or worker level) (negative press, history of bad audit results, local union reports, NGO reports)
Risky producers for Food are considered to the following criteria (And/Or):
  I. Inherent risk
    a. Producers located in a risk country
    b. Producers that produce products from the following commodity groups and/or in a particular sector/industry independent from the risk country status:
      1. Fish and seafood (fishery on sea if the vessel is above 24 meters length or is more than 72 consecutive hours on sea and aquaculture farms if the farm is located in a risk country)
      2. Meat (slaughtering and processing factories)
      3. Fruit & vegetables (farm level when typically carried out by migrant seasonal/temporary workers)
      4. Coffee (farm level) all sourcing countries
      5. Cocoa (farm level) all sourcing countries
      6. Soy (Tier 1) (farm level) all sourcing countries from deforestation areas
      7. Palm oil (Tier 1) (farm level) all sourcing countries from deforestation areas
All process steps have to be considered (ultra)-fresh, processed, canned and frozen. This considers products where the commodity is main ingredient (first or second consideration in ingredient list). Additionally, producers who produce products with:
      8. Palm oil as ingredient
      9. Soy as animal feed
    c. Governance & organisational structures: workforce mainly women or migrants or seasonal/temporary workers or workers without established or regular contracts
  II. Fact based risk-Critical incidents (site or worker level) (negative press, history of bad audit results, local union reports, NGO reports)

Social audits No PovertyDecent Work and Economic Growth

Social audits relating to own imports by METRO SOURCING 
and non-food own-brand products of the METRO sales lines

Risky Non-Food Producers¹ with valid audit
(number)

Thereof with passed audit
(in %)

thereof with passed audit thereof with failed audit

1 This includes producers of commercial goods (non-food own brands and own imports) who carry out the last decisive and value-giving production step.

Definition: Status of all risky producers in which METRO SOURCING INTERNATIONAL has import goods manufactured, and of risky non-food producers who manufacture own brands or own imports for our sales lines. Regarding the definition of "risky" refer to footnote 1 of the KPI Risky Non-Food Producers. Producers that have passed the audit can demonstrate their successful compliance with the amfori BSCI standard or an equivalent social standard system by presenting a certificate awarded by an independent third party.

Explanation: 569 producers were audited as of 30 September 2021. Of these, 100% (569 producers) passed the audit. Effective 1 January 2019, non-food producers who fail the audit cannot be used until they achieve an acceptable audit result. In other words, they have to receive an A, B or C for the amfori BSCI assessment or an audit that is acknowledged as equivalent. In August 2020, one METRO company was granted an exemption for the (post-)corona period to continue to use individual producers with D-audit results if their D-audit result is attributable to a corona-based failure. These producers will be granted a 6-month grace period until they can demonstrate a follow-up audit result A-C. No use was made of the exemption in the reporting period.

The key performance indicator relates to all the producers of which we are made aware by our suppliers.

Social audits relating to own imports by METRO SOURCING 
and food/near-food own-brand products of the METRO sales lines

Risky Food/Near-Food Producers with valid audit (number)

Thereof with passed audit
(in %)

thereof with passed audit thereof with failed audit

Definition: Status of all risky producers in which METRO FOOD SOURCING has import goods produced, and of risky Food/Near-Food producers who produce own brands or own imports for our sales lines. Regarding the definition of "risky" refer to footnote 1 of the KPI Risky Food-/Near-Food Producers. Producers that have passed the audit can demonstrate their successful compliance with the amfori BSCI standard or an equivalent social standard system by presenting a certificate awarded by an independent third party.

Explanation: The roll-out of the process for Food/Near-Food producers started end of 2019. 58 producers were audited as of 30 September 2021. Of these, 98% (57 producers) passed the audit. In order to allow for a gradual on-boarding of our producers into a social compliance system such as amfori BSCI or an audit scheme that is acknowledged as equivalent, all audit results are accepted and monitored closely.

The key performance indicator relates to all the producers of which we are made aware by our suppliers.