METRO is a leading international food wholesaler that does business in 32 countries. The group is headed by METRO AG, which acts as the central management holding company. It handles group management tasks and bundles central management and administrative functions for METRO.
The central element of the corporate strategy is the multichannel approach, which is reflected in the business model through dovetailing of the bricks-and-mortar wholesale stores, whose sales share of business still makes up around 80%, with the delivery business and digital solutions. This business model is consistently aimed at professional customers: HoReCa and Traders are core customer groups of METRO. The assortments comprise food and non-food items.
Under the brands METRO and MAKRO, the company operates in the segments Germany, West, Russia and East. In the area of Food Service Distribution (FSD), METRO maintains a strong presence with its METRO delivery service and the delivery companies (including Classic Fine Foods, Pro à Pro France, R Express, Johan i Hallen & Bergfalk [JHB], Aviludo and Pro a Pro Spain). Out-of-store delivery (OOS) refers to the existing METRO store network and includes METRO stores that supply from the store as well as wholesale stores that operate their own depot in the store.
The segment Others mainly includes the DISH Digital Solutions (formerly Hospitality Digital), METRO MARKETS and METRO PROPERTIES business units. In the digital business sector, METRO MARKETS plays a special role with its B2B online marketplace for professional equipment for HoReCa customers. Through this distribution channel, METRO offers non-food articles from its own product range as well as products from third parties. DISH Digital Solutions pools the group’s digitalisation efforts for customers from the hospitality industry and offers innovative digital solutions under the DISH brand. METRO PROPERTIES develops, operates and markets an international real estate portfolio. This segment also includes companies providing services in logistics, IT, advertising and procurement.
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Store-based business |
Food Service Distribution (FSD) |
METRO MARKETS |
DISH POS |
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as of 30/9/2023 |
Stores |
Out-of-store (OOS)1 |
Depots2 |
Delivery companies |
Countries |
Countries |
||||||||||||||||
Germany |
102 |
(73) |
7 |
R Express3 |
x |
x |
||||||||||||||||
France |
99 |
(94) |
17 |
CFF, Pro à Pro |
x |
x |
||||||||||||||||
Italy |
49 |
(49) |
2 |
|
x |
|
||||||||||||||||
Netherlands |
17 |
(4) |
1 |
|
x |
x7 |
||||||||||||||||
Austria |
18 |
(18) |
1 |
R Express |
|
|
||||||||||||||||
Portugal |
10 |
(8) |
7 |
Aviludo |
x |
|
||||||||||||||||
Spain |
37 |
(29) |
4 |
Pro a Pro Spain |
x |
|
||||||||||||||||
West |
230 |
(202) |
37 |
JHB4 |
|
|
||||||||||||||||
Russia |
93 |
(85) |
0 |
|
|
|
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Bulgaria |
11 |
(9) |
1 |
|
|
|
||||||||||||||||
Kazakhstan |
6 |
(6) |
6 |
|
|
|
||||||||||||||||
Croatia |
10 |
(7) |
0 |
|
|
|
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Moldova |
3 |
(1) |
0 |
|
|
|
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Poland |
29 |
(24) |
2 |
|
|
|
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Romania |
30 |
(26) |
0 |
|
|
|
||||||||||||||||
Serbia |
9 |
(9) |
0 |
|
|
|
||||||||||||||||
Slovakia |
6 |
(6) |
0 |
|
|
|
||||||||||||||||
Czech Republic |
13 |
(13) |
0 |
|
|
|
||||||||||||||||
Turkey |
34 |
(27) |
1 |
|
|
|
||||||||||||||||
Ukraine |
265 |
(20) |
0 |
|
|
|
||||||||||||||||
Hungary |
13 |
(11) |
0 |
|
|
|
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Pakistan |
10 |
(10) |
4 |
|
|
|
||||||||||||||||
East |
200 |
(169) |
32 |
CFF6 |
|
|
||||||||||||||||
Total |
625 |
(529) |
76 |
|
6 |
48 |
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