KPI Profile


The chapter ‘key performance indicators’ provides information about METRO’s sustainability performance in the form of key performance indicators (KPIs). It is divided into KPIs on the economic performance of the company and KPIs on our strategic ESG priorities: climate and carbon, ethics and trust as well as equity, diversity and well-being. In addition, we report on the KPI community investment.

Reporting period

The reporting year is the same as the METRO financial year, that is from 1 October to 30 September. Key performance indicators are reported for the previous 3 financial years where data is available.

Reporting of the climate protection target also includes the target’s reference year 2011. The figure for the reference year relates to the period from 1 January to 31 December 2011. A different reporting period is used in this case because in 2013 METRO changed its financial year from the calendar year to the 12 months from October to September.

Data collection approach and degree of coverage

The key performance indicators reported are based on data that is gathered using various internal reporting systems. As a rule, this data is systematically recorded for each METRO business unit and each country every quarter, in some cases every month. Generally, the KPIs are based on data collected for the whole METRO, that is – where applicable – for all wholesale entities and its stores, back offices and warehouses, the Food Service Distribution (FSD) entities and for the head office in Düsseldorf, hence for all locations or all employees unless stated otherwise in the footnotes of a respective KPI.

The information on "Germany" as the country of the company’s headquarters in the section equity, inclusion and well-being includes all METRO companies located in the country Germany. The information on "Germany" in the section climate and carbon includes the METRO companies METRO Cash & Carry Deutschland GmbH and the FSD company in Germany Rungis Express. In previous years, METRO AG and METRO Logistics were also included here under "Germany" in the climate and carbon section. This was adjusted for this financial year.

In the section climate and carbon, it is necessary to extrapolate and estimate consumption data for some KPIs in cases where the primary data is incomplete. The sustainability data management office merges the data from various reporting systems.

The greenhouse gas emissions relating to purchased goods and services, assets and leased assets which are reported in accordance with Scope 3 are modelled because recording primary data for these is highly complex. This modelling is based on sales per product category or on other KPIs for the economic value added by METRO. To perform these calculations, we use so-called economic input-output models, which are founded on the economic flows of goods and services.

The selling and delivery space figures used as a basis for the KPIs are averages for the year.

Unless expressly stated otherwise, all presentations in this report refer to continuing operations.

We do report the key figures on professional continuous development in the equity, inclusion and well-being section for 88% of all METRO employees. These reported figures include all METRO wholesale companies as well as METRO AG.

All of the KPIs in this report have been audited by KPMG AG Wirtschaftsprüfungsgesellschaft.

Deviations from previous reports

In some cases, the figures presented in previous sustainability reports differ from those cited in this report. There are various reasons for this:

For all KPIs given in the section climate and carbon, the data for METRO Japan and METRO Myanmar were removed retrospectively from the data.

Further deviations in the KPIs in the section climate and carbon result from the fact that estimated values from the last quarter of the previous 2020/21 report have now been replaced by real values. For some consumption figures, the utility bills are available so late that we have to work with estimates for the last quarter, which can then be updated with real values in the following year.

In financial year 2021/22, we retrospectively switched to a different emission factor set for all energy-related emissions.

The only deviations are those in comparison with earlier reported figures. Within this present disclosure, KPIs are represented according to a uniform methodology for 3 years, respectively. They thus allow a comprehensible overview of the development.

In addition, the value for the base year 2011 has also been adjusted for the indicator "Status of climate protection target" in the section climate and carbon due to a change in methodology (inclusion of fleet of own logistics vehicles).

We complete our data collection and reporting on an ongoing basis to improve the level of transparency and the way we manage our sustainability performance.